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Frequently Asked Questions
Q: How do I register for one of your public seminars?
Q: Is there a deadline to register?
Q: What is your payment policy?
Q: How much are your seminars?
Q: Do you offer group discounts?
Q: What is your cancellation policy?
Q: What time does the class start/end each day?
Q: Where is the class being held?
Q: Are sleeping rooms included in the seminar registration fees?
Q: Does the hotel have a block of rooms for the seminar attendees?
Q: Is lunch included in the registration fees?
Q: Do I need to bring anything with me to class?
Q: Will I receive a certificate for attending your seminar?
How do I register for one of your public seminars?
We offer several ways in which you can register for our seminars: web, phone, fax, or mail. Register online by clicking the “Register” link next to the class of your choice. To register by phone, call us at (919) 834-3722 or toll free at (800) 637-0120 during our normal business hours Monday-Friday 8:30am-5:30pm Eastern Time (feel free to leave us a voicemail if you reach us after hours). If you received one of our brochures which has a registration form on the back, you may fill it out and fax it to us at (919) 836-1745 or (919) 834-3650, or drop it in the mail to 1800-i Tillery Pl, Raleigh, NC 27607.
Is there a deadline to register?
No. However, we like to know if you plan to attend at least 2 weeks before the start of the seminar so that we can ensure enough training materials are sent to the training location and plans have been made to accommodate the number of students in the class.
What is your payment policy?
We accept company checks, credit cards (VISA, MC, AMEX), purchase orders (from domestic companies for amounts at least $300), and EFT/Wire Transfers. We require a credit card as payment from companies outside the United States. Payment is due 10 business days prior to the event. If you provide a credit card as payment it will be charged at this time. If you register within 2 weeks of the event, we prefer a credit card as your method of payment.
How much are your seminars?
Unless otherwise noted, the price for each seminar is displayed below the list of upcoming classes on our website, and on the back page of our brochures.
Do you offer group discounts?
Yes, we offer discounts for groups of 2 or more as follows:
2-3 registrations = $100 off each registration
4+ registrations = $150 off each registration
(does not apply to webinars)
What is your cancellation policy?
You may cancel your registration up until two weeks prior to the event to receive a full refund.
If you must cancel or transfer within the two weeks prior, payment is still due and we can apply it towards any of our seminars, webinars, or conferences within one year, but a refund is not available.
Marshall Institute will provide at least two weeks notice in the event we must cancel an event for which you are registered, plus give you $100 off another seminar of your choice. You will have the option your payment being refunded in full or applied to another registration. We regret we cannot be responsible for non-refundable travel arrangements.
What time does the class start/end each day?
All of our seminars begin at 9am on the first day (with coffee and refreshments beginning at 8:30am) and will end around 5pm. Remaining days run from 8am (with coffee and refreshments beginning at 7:30am) to 4pm, with the exception of our “Sustainable Solutions to Storeroom Operations” which runs from 8am to 12pm on the last day. Generally we try to finish the last day of class a bit early to accommodate everyone’s travel schedules, but plan to be in class until 4pm, or 12pm for “Sustainable Solutions to Storeroom Operations.
Where is the class being held?
With the exception of the classes we hold in Raleigh, NC, all of our seminars are held at hotels. The hotel where the class will be held is listed next to each class on our website or under each class on the back of our brochures.
All Raleigh classes are held in the training center at our headquarters at 1800-i Tillery Place, Raleigh, NC 27604.
Are sleeping rooms included in the seminar registration fees?
No, sleeping rooms are not included in the registration fees.
Does the hotel have a block of rooms for the seminar attendees?
Yes. If you need sleeping accommodations contact the hotel directly and mention the Marshall Institute seminar you will be attending for a preferred rate, if available. There are a limited number of preferred rate rooms available on a first come first serve basis for a limited time only, generally until 30 days prior to the event.
For the classes held in Raleigh, NC we have a corporate rate of $99/night at the following hotel. Please contact the hotel directly to make your reservation.
Hampton Inn Raleigh Midtown
1001 Wake Towne Drive
Raleigh, NC 27609
Phone (919) 828-1813
Fax (919) 834-2672
www.raleighmidtown.hamptoninn.com
Is lunch included in the registration fees?
Yes. Your registration fees include coffee and refreshments each morning, plus a networking lunch each day. Other refreshments and snacks may also be provided throughout the day.
Do I need to bring anything with me to class?
In some cases, yes.
If you registered for the following classes please fill out the “pre-work” questionnaire/form you received when you registered and bring with you to class. It is not a requirement and is mainly used to get you thinking about the subject matter and how it relates to you and your facility. Some of our instructors use them for in class exercises as well. Please contact us [LINK TO PAGE] if you need another form.
- Establishing Meaningful Measures of Maintenance Performance
- Sustainable Solutions to Storeroom Operations
- Strategic Maintenance Leadership
When preparing to attend our TPM/TPR Coordinator’s Workshop (Train-the-Trainer) please leave plenty of room in your bags, or make other arrangements, to bring some training materials home with you. You will receive 2 large training manuals, 2 books, and a shoulder bag in which to carry them. Also, please bring a set of clothing that you do not mind getting dirty to wear during the hands-on Basic Equipment Care exercise.
We encourage you to bring your laptop (with Microsoft Excel installed) to the following seminars to use for in-class exercises, applications, and sharing of best practices.
- TPM/TPR Coordinator’s Workshop
- PM Optimization—Review of Existing Maintenance
- Sustainable Solutions to Storeroom Operations
All necessary training materials will be provided to you during each class.
Will I receive a certificate for attending your seminar?
Yes. The instructor will award you a Certificate of Accomplishment on the last day of class.
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