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Advanced Diploma in Maintenance & Reliability Management

Module I – Strategic Leadership, Planning and Control

April 23 -27, 2018 in Raleigh, NC

Module II – Work Flow and Materials Management

October 9 - 13, 2017 in Raleigh, NC

NEW! November 13 - 17, 2017 in San Diego, CA

Module III – Risk and Reliability Management

January 22 - 26, 2018 in Raleigh, NC

NEW! March 12 - 16, 2018 in San Diego, CA

  "After attending all three modules of MRM, I feel I'm much better prepared to manage the challenges I'm faced with as Maintenance Manager."

Ken Holley, Maintenance Manager, CMRP, AECOM, Winston-Salem, NC

Advanced Diploma in Maintenance & Reliability Management

Sharpen your maintenance & reliability skills and become indispensable!

An Advanced Diploma in Maintenance & Reliability Management (MRM) from North Carolina State University will bring you the professionalism, prestige, and recognition you’re looking for in your career as a maintenance and reliability professional. It focuses on bringing maintenance and reliability leaders together with Marshall Institute’s experts for three, five-day modules of exploring and applying key topics affecting the management of physical assets. It provides a forum for sharing proven workplace techniques and actual experience. All MRM participants have the opportunity to sit for the Certified Maintenance and Reliability Professional (CMRP) Exam.

Join us and you will:
Many MRM participants apply a strategy from this diploma program that works—attend, learn, deploy, and succeed!!!

Bryan Rooker, Nomaco Supervisor and MRM graduate, says that implementation of MRM concepts at his plant have been career changing and earned him his most recent 1.5% and 4% pay raises.

Your Expert Facilitators

These experienced profesionals provide real world examples, and give knowledge and practice in the areas of strategic leadership, planning, and control; work flow and materials management; and risk and reliability management.

Tracy Strawn, CMRP

Mr. Strawn is a Maintenance and Reliability Consultant with over thirty years experience in the process and manufacturing industries with most of that time spent in the upstream oil and gas industry managing surface and subsurface activities. His experience encompasses maintenance and repair on production and manufacturing equipment including rotating equipment, tanks, vessels, pipelines, instrumentation and controls and high voltage power systems. He has designed and implemented a number of maintenance and reliability... Read More

Steve Gowan

Mr. Gowan is a proven Continuous Improvement Leader with 16 years of manufacturing leadership experience. He loves to drive process improvement and has a solid history of cost reduction, Production yield improvements, and quality improvement through TPM and LEAN Manufacturing... Read More

John Ross, CMRP

Dr. John Ross is a former Captain in the United States Air Force, and Desert Storm veteran. He is a distinguished graduate from both the Air Force’s Aircraft Maintenance Officers School, and the Squadron Officer’s School. He is a trained and experienced aircraft crash investigator, and a previous commander of an aircraft training detachment... Read More

Greg Folts, CMRP

Mr. Folts is an experienced manager of continuous improvement having gained his knowledge first-hand directing improvement initiatives for an aerospace bearing supplier, MRC Bearings. These initiatives included responsibility for implementing TPM, 5S, lean production, setup reduction, Six Sigma and ACE initiatives in a 1000 employee, union factory. As TPM Coordinator and Facilitator, Greg developed implementation plans, steering committees, area coordinators, machine standards, TPM procedures, training plans and coordinated... Read More

Dale Blann

Mr. Blann is a Professional Engineer whose 30 year professional career has encompassed a broad range of technical endeavor. He has made significant contributions in the fields of: mechanical engineering, aerospace engineering, energy and environmental engineering, and mechanical systems design. In the early 80's Mr. Blann was associated with the integration of computer software into the industrial work place both here and abroad. For three years he was the Marketing Director for a major software company promoting the... Read More

Mark Jolley

Mr. Jolley is an experienced maintenance and manufacturing professional with over ten years of experience leading continuous improvement in the manufacturing environment. Mark has worked as a LEAN Leader, directing complex projects from concept to fully operational status. His background in TPM, 5S, Six Sigma, and Quality Assurance helped make him a strong team leader, detail-directed problem solver, and a goal oriented manager. As TPM Coordinator, Mark developed and implemented a TPM program that increased “Uptime” on machines... Read More
If you are interested in becoming a part of this exciting diploma program, go to:

Register for your Advanced Diploma in Maintenance and Reliability Management

North Carolina State University manages all registrations for this diploma. To find out more information, go to:

This prestigious diploma provides you with hands-on, practical maintenance and reliability management education in a unique and convenient three-module format. Three comprehensive five-day modules comprise the Maintenance and Reliability Management diploma:

Maintenance and Reliability Management I: Strategic Leadership, Planning, and Control

Maintenance and Reliability Management II: Work Flow and Materials Management

Maintenance and Reliability Management III: Risk and Reliability Management

Register for the CMRP Exam

We strive to offer the CMRP Exam at every MRM module. SMRP manages all CMRP Exam registrations. To find out more information or register, go to:

About the CMRP

The Society for Maintenance & Reliability Professionals (SMRP) offers the certification program, the Certified Maintenance & Reliability Professional (CMRP), which is ANSI-accredited. It is the #1 credentialing program for validating the knowledge, skills and abilities of maintenance and reliability professionals. It assesses more than just textbook knowledge, as the exam takes an objective body of knowledge, and tests it against the skills and abilities of maintenance and reliability professionals taking the exam. Participants have the opportunity to sit for the CMRP Exam during MRM. For more information, go to

CMRP Success for MRM Participants

On average, 60-80% of MRM participants who take the CMRP Exam, after completing all three modules, pass! We believe that attending MRM helped them prepare for this prestigious industry exam certification.

Congratulations to our 2014-2015 MRM participants who passed the CMRP!
  • Chris Huggins, CMRP, Eisai, Inc.
  • Alvin (Scott) Johnson, CMRP, International Paper
  • Eric Keene, CMRP, Cree, Inc.
  • George Rebuck, CMRP, MillerCoors
  • Chad Wiseman, CMRP, Nalcor Energy
  • Bryan Klein, CMRP, Novozymes
  • Chad Daniel, CMRP, Valliant Mill
  • Josh Burch, CMRP, International Paper
  • Bill Hensell, CMRP, WhiteWave
  • Ron Ricci, CMRP
  • Paul Mueller, CMRP, Pfizer
  • Edward Gann, CMRP, Surry Community College
  • Elmer Hill, CMRP, PolyOne Corp.
  • Kyle Rothanzl, CMRP, Novozymes
  • Joe Walter, CMRP, Site Maintenance Process Coach, Boehringer Ingelheim
  • Greg Trahan, CMRP, Maintenance Manager, Cheniere
  • Chuck Gaskins, CMRP, MCI Process Training Manager, Pinnacle
  • Allan Sam-epelle, CMRP, Maintenance Coordinator, Exterran Nigeria Energy Services
“MRM was of immense help in my passing the CMRP Exam. Between work, family, and other pressures and commitments, I found little time to read and prepare for the exam. However, MRM gave me the time and focus to do this. I simply relied on my project management knowledge, work experience and the MRM manuals and class tips. The manuals were loaded with information that tipped the scales in my favor, as I found the questions to be easier than they otherwise would have been. I hold the MRM series in great esteem and recommend it to all maintenance and reliability professionals.” Allan Sam-epelle, CMRP, Maintenance Coordinator, Exterran Nigeria Energy Services

"The MRM class gave me a vision of what World Class Maintenance means which helped our site set appropriate department goals and track our progress using the best key performance indicators. The classes covered all the pillars of maintenance and definitely provided me the tools I needed to pass the CMRP Exam." Joe Walter, CMRP, Site Maintenance Process Coach, Boehringer Ingelheim

Register for the CMRP Exam

We strive to offer the CMRP Exam at every module. SMRP manages all CMRP Exam registrations. To find out more information or register, go to:

Are you taking the CMRP Exam?

Get CMRP Exam Ready: 5 Tips to eliminate exam nerves

For a link to all CMRP Test Sites, go to:

Here’s what they are saying about MRM and the CMRP . . .
  • "...prepared me to take and pass the CMRP Exam; the information provided was invaluable to my success on this exam." Eric Keene, CMRP and Facilities Maintenance Planner/Facilities, Cree
  • "...helped me focus on a number of key areas in preparation for the CMRP Exam; combined with self study, it was a great preparation tool." Chad Wiseman, CMRP, M. Eng., MBA, MMP, P. Eng., Nalcor Energy
  • "...provided an industry overview and examples of concepts covered on the CMRP Exam." Chris Huggins, CMRP and Reliability Engineer, Eisai Inc.
  • "... helped me gain a tremendous amount of knowledge which was invaluable as I prepared for and passed the CMRP Exam.” George Rebuck, CMRP and Brewing Asset Care Manager, MillerCoors

Continuing Education and Professional Development for Reliability Leaders

A group of graduates of the Advanced Diploma in Maintenance and Reliability Management (MRM) convened three months post graduation to discuss how things were going.

The discussion kicked off by asking what the graduates learned and how they were able to implement those learnings at their facility. One graduate said his organization had created an internal Preventive Maintenance (PM) Optimization program and changed their strategic planning approach. They now desired to move their reliability efforts from "the flavor of the month" to a valued program. Whereas they used to hold separate annual maintenance and financial planning meetings; they are now combined to ensure maintenance is aligned with financial goals. Another graduate said they’ve changed mind-sets by taking a more Basic Equipment Care approach and applying Root Cause Failure Analysis. They look at bad actors using the Pareto Analysis and have found that when you publish results, everyone begins to see the value of what you are doing. When asked about the personal value, he quickly responded, “I have been promoted from Electrical and Instrument Reliability Engineer to Maintenance Manager—MRM made this happen!” Further evidence is the fact that his company has put “attending MRM” into their organizational plan.

Another key conversational topic was what reliability improvements they have seen since implementing MRM. One graduate said he’s seen significant improvements in budgetary control and resource management. He added, "Unfortunately, we had two reductions in workforce; however, we were able to maintain the same productivity and workload capacity." Another graduate has seen similar cost savings in Preventive Maintenance Optimization, “We have cut and kept overtime down 85% of what was budgeted, and had a 15% cost avoidance in overtime. We've optimized PM's and now have more time to do the RIGHT things.” Another has utilized PM’s to move people in the right direction. They now give feedback on PMs, and dive into the assets to discover what they are not doing correctly. Another graduate commented, “We are working on resource utilization. We were only using 15% capability with our Computerized Maintenance Management System (CMMS), but since revamping the system, now use 40-50%."

Closing the conversation, one graduate comments “We are on our way to something special with MRM. It takes time, but it is working and is well worth the effort.” This is the exact feedback that we are working hard to achieve.

If you are interested in becoming a part of this exciting diploma program, go to:


What is the Advanced Diploma Maintenance & Reliability Management?

  • NC State University, in partnership with Marshall Institute Inc., provides this comprehensive diploma that will develop your maintenance and reliability knowledge, and sharpen your leadership skills for today’s increasingly competitive global marketplace.
  • This prestigious diploma provides you with hands-on, practical maintenance and reliability management education in a unique and convenient three-module format.
    • Three comprehensive five-day modules comprise the Maintenance and Reliability Management diploma:
      • MRM I: Strategic Leadership, Planning and Control—Strategic Maintenance Leadership, World-Class Maintenance and Total Productive Maintenance/Total Process Reliability
      • MRM II: Workflow and Materials Management—Maintenance Planning and Scheduling, Storeroom Control/Inventory Management, Lean Maintenance, and Measures and Metrics
      • MRM III: Risk and Reliability Management—Preventive/Predictive Maintenance, Reliability-Centered Maintenance/Preventive Maintenance Optimization, and Maintenance Prevention/Reliability Engineering
    • This flexible diploma program is designed for working professionals.
  • The modules do not have to be taken in order, but you must complete all requirements within a three-year period from the first completed module.
  • Upon completion of all diploma program requirements (see “WHAT IS REQUIRED OF ME TO RECEIVE MY MRM/NCSU DIPLOMA?”), you will receive the Advanced Diploma in Maintenance and Reliability Management from NCSU.
    • You may also be eligible to receive 4.0 CEUs and 40 PDHs.
    • For more information, please visit or call NCSU at 919-515-2261.

    Where is the Training Held and Who Teaches it?

    Depending on registration numbers, the seminar is held at the North Carolina State University McKimmon Center, Marshall Institute’s headquarters, or a comparable facility in Raleigh, North Carolina. It is taught by Marshall Institute instructors and subject matter experts who use up-to-date, real world experience.

    What is Included in the Registration Fee?

    • Five days of instruction and hands-on exercises per module
    • Class materials, including user manual and useful tools
    • Lunches and breaks
    Note: The CMRP Exam fee is not included.

    What is Required of Me to Receive My MRM/NCSU Diploma?

    You MUST complete the following for MRM I, II, and III:
    • Pre-Work (see “WHAT IS PRE-WORK?”)
    • Homework (see “WHAT IS HOMEWORK?”)
    • Pre-Course Assessment—Contains key questions that are a subset of the Post-Course Assessment
    • Post-Course Assessment—Is based on key concepts from the module
      • You must pass with 60% competency or accuracy
      • If you don’t pass with 60% competency or accuracy, you will be required to re-take the assessment
    Note: Take MRM I, II, and III in any order—complete within three years of starting your first module. You have the option of taking the CMRP Exam (see “WHAT IS THE CMRP EXAM?”)

    What is Pre-work?

    • Pre-work is defined as work assigned prior to each module, relating to that module, which needs to be completed and brought to the diploma program (for explanation of Homework, see “WHAT IS HOMEWORK?”).
    • You will receive a letter which includes pre-work instructions that must be completed prior to the diploma program—it is a requirement for receiving the diploma.
      • Ensure every assignment has the provided “Assignment Submission Form” stapled to it
      • Make sure all assignments are put into a binder or folder
    • Questions regarding pre-work content should be forwarded to Rinnette Lowder.

    What is Homework?

    • Homework from your previously attended module (if applicable), is due on Day 5 of the current module you are attending.
    • Homework from the current module you are attending is due on Day 5 of the next module you attend.
      • Ensure every assignment has the provided “Assignment Submission Form” stapled to it
      • Make sure all assignments are put into a binder or folder
    • For participants completing all three modules and graduating, only the homework from the two previously attended modules is required.

    To find out more information and register, go to:

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